Privacy Policy
Greenville Diamond Gallery LLC Effective Date: Jan 1st 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Greenville Diamond Gallery LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following categories of information when you interact with our business:
Personal Information
Name, email address, phone number, and physical addressPayment information when you complete a purchase, place a special order, or request a quoteOpt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
IP address, browser type, and device informationWebsite usage patterns and analyticsCookies and similar tracking technologies
Customer Communication
Records of inquiries, repair tickets, and service requestsAppointment details and customer preferencesPurchase history, repair history, and customer feedback
2. How We Use Your Information
We use the information we collect to:Provide and improve our jewelry sales, repair, custom design, and appraisal servicesProcess transactions, special orders, and paymentsCommunicate with you about inquiries, appointments, and the status of items in our careEnhance the functionality of our website and your overall experienceMaintain security and prevent fraudKeep accurate records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging service, you agree to receive text messages related to our services, including appointment reminders, repair status updates, customer support, and important account notifications.
Opt-In & Consent
You will only receive messages from us if you have explicitly opted inWe maintain timestamped records of every opt-in actionWe comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all other applicable laws
Opt-Out Instructions
You can cancel SMS notifications at any time by replying STOP to any message we send youYou will receive a final confirmation message, and no further messages will be sent unless you re-opt inAll opt-out requests are processed immediately
Message Frequency & Content
Message frequency varies based on your interactions with our businessMessages will be directly related to the services you have requested or transactions you have initiatedWe do not send promotional content without your specific consent
Help & Support
Reply HELP for assistance, or contact us at Eli@GreenvilleDiamondGallery.com Customer support is available during regular business hours
Carrier Information
Standard message and data rates may apply Carriers are not liable for delayed or undelivered messagesSupported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our operations, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
Service Providers
Third-party vendors that help us operate the business (e.g., payment processors, appointment scheduling tools, repair workflow systems)SMS aggregators and communication providers, solely for the purpose of delivering messages you have consented to receiveAll service providers are contractually required to maintain confidentiality and security
Legal Compliance
When required by law, legal process, or to protect our rights and the rights of othersIn response to valid law enforcement requests or court orders
Business Transfers
In the event of a merger, acquisition, or sale of business assetsIn such cases, your data remains protected under the terms of this policyAll the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, with the sole exception of aggregators and providers of the text messaging service itself.
5. Data Security
We implement and maintain reasonable security measures designed to protect your personal information, including:Encryption of sensitive data in transit and at restSecure access controls and authenticationRegular security reviews and updatesEmployee training on data protectionBreach notification procedures in accordance with applicable lawsSecure backup systems and disaster recovery proceduresDespite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We make every commercially reasonable effort to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:Analyze site traffic and user behaviorRemember your preferencesImprove website functionality and user experienceMeasure the effectiveness of our servicesYou can manage cookies through your browser settings. Disabling cookies may limit some features of our website.
7. Your Rights & Choices
You have the right to:Access, update, or request deletion of your personal informationOpt out of marketing emails by clicking "unsubscribe" in any email we sendOpt out of SMS messages by replying STOPRequest information about how we process your dataWithdraw consent at any time for future communicationsLodge a complaint with a supervisory authority if you believe your rights have been violatedTo exercise any of these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies. This Privacy Policy applies only to information collected by Greenville Diamond Gallery LLC.
9. Changes to This Privacy Policy
We may update this policy from time to time. The most recent version will always be available on our website with its effective date. For material changes, we will notify you by email or by posting a prominent notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:Greenville Diamond Gallery LLC
1411 Laurens Rd., Suite B
Greenville, SC 29607
Phone: (864) 252-4452
Email: Eli@GreenvilleDiamondGallery.com
Website: greenvillediamondgallery.comBy using our website and services, you consent to this Privacy Policy.